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SINCE 2005

Chongqing Palm Springs Lianying Property Services Co., Ltd

Chongqing Palm Springs Lianying Property Services Co., Ltd. was established in July 2005 and obtained the national first-class property management qualification in 2011. It is a wholly-owned subsidiary of Palm Springs Real Estate and is a professional property management company focusing on high-end properties. As of the end of 2017, the management of high-end projects covers an area of more than 1.7 million square meters. The management format covers top villas, large flats, high-end apartments, international luxury hotels, office buildings, large-scale integrated shopping malls and parks. The company has more than 600 professional employees, of which 33% are employees who have worked for more than five years.

Since its inception, Palm Springs has been adhering to the management policy of “sincere service, quality, harmonious development and continuous improvement” under the guidance of the corporate philosophy of “high efficiency, pragmatism, unity and innovation”. It has been fully introduced into QMS, EMS and OHSMS International. Standards, established a three-standard management system for property service quality, environment, occupational health and safety, adhered to the creation of high-end property services, formed a high-end property management model with Palm Springs characteristics, and possessed unique brand characteristics and good reputation in the field of high-end property management.

The projects managed by the company have successively won the “National Property Management Demonstration Residential Community”, “Chongqing Property Management Demonstration Residential Community”, “Chongqing Top Ten Residential Community”, “Chongqing Garden-style Residential Community”, and “Chongqing No Illegal Building Residence Community”. There are countless praises such as “Model Community” and “Chengdu Property Management Excellent Office Building”.

Since 2005, the Company-managed projects have maintained an annual collection rate of property fees of over 96%, and the average collection rate of property fees is 97.7%.

From 2006 to 2016, the company conducts a survey on the satisfaction of the quality of property work for the owners every year, and analyzes and improves the suggestions of the owners one by one, and return home interview to the households. In 2017, the third-party survey agency, China Index Research Institute, commissioned a satisfaction survey of the owners, which was 92.89 points, which was higher than the 2017 industry level of 18.29 points in 2017.

corporate culture

Corporate slogan

Live like Palm Springs!

Corporate Vision

Becoming a practitioner of high-end property services in China.

Corporate spirit

Dedicated to the ideal and persistent pursuit.

1, efficient | everyone high efficiency = work high efficiency = corporate high efficiency

(1) Diligently make records and avoid forgetting things;

(2) Multi-directional confirmation, distinguishing between important matters;

(3) Do not listen to partial beliefs, solve the questions as soon as possible;

(4) strengthen the awareness of unexpected events, the organization of work should be loose and tight management;

(5) rapid response, robust action;

(6) to learn from people with high efficiency and uninterrupted improve their efficiency;

(7) continuous improvement management organizations, in order to maintain the overall strength of the organization's efficiency.

2, pragmatic | behave, do things, seek truth from facts

(1) Adhere to the law and strive to achieve a model of corporate citizenship;

(2) Services is the key, strictly enforce the quality standards of Palm Spring;

(3) For customers and partners, based on honesty and abide by the "contract spirit";

(4) Treat people with morality and obedience;

(5) Finding mistakes and solve the problem first, never conceal the facts, and take responsibility.

3. Unity | Palm Springs is a family

(1) Everyone is a representative of the Palm Springs image;

(2) The company's interests are above all else, and always maintain the company's image and dignity;

(3) Actively discourage and correct violations, and dare to fight against bad influences;

(4) Actively collaborate in the work,and solve difficulties together;

(5) Living together, caring and respecting each other;

(6) Always be humble and modest, and be willing to accept suggestions for improvement and criticism;

(7) Caring for each other and happy to share.

4. Innovation | The power of Palm Springs’ growth

(1) Constantly seek innovation in products, marketing, service, management, etc.;

(2) Seek breakthroughs in your own work and achieve better self;

(3) Compared to find new goals in the comparison, and pursue better;

(4) Dare to break the routine, sharply capture demand, and be more adept at creating demand;

(5) Continue to broaden your horizons and learn from the experience of outstanding companies inside and outside the industry.

Core values of the company

efficient, pragmatic, united and innovative

Management policy

sincere service, quality, harmonious development, continuous improvement

Corporate mission

to provide honorable services, build beautiful homes, build a credible enterprise, and achieve employee dreams.

Corporate Code of Conduct

Quality Convention - Quality First
Service creed - creating a respectable living environment
Cost concept - reasonable cost is always better than minimum cost
Righteousness and profits - taking into account the win-win situation
Talent concept - both ability and political integrity
Partner philosophy - go hand in hand
The law of survival - born in sorrow and dieds in peace.

1. Quality Convention---Quality First

(1) Regard quality as life, attention to detail, excellence;

(2) Planning and designing products based on understanding and grasping the characteristics of the target customer group;

(3) Advance to explore new standards for products, services and ideal habitats;

(4) Keep an eye on the development of new technologies, new materials and new processes, and ensure the forward-looking nature of products;

(5) Believe in the power of professionalism and respect the solutions proposed by professionals.

2. Service creed---Create a respectable living environment

(1) Service is an important cornerstone for the establishment of the Palm Springs brand building;

(2) fulfilling promises and exceeding customer expectations;

(3) Respect the customer's feelings and safeguard the interests of customers;

(4) Maintain professional standards and grasp the service scale;

(5) Regarding partners and colleagues as “customers”, with sincerely service.

3, the cost concept - reasonable cost is always better than the minimum cost

(1) Everyone is responsible for cost control;

(2) Everywhere is the focus of cost control;

(3) Always have the awareness of cost control.

4, Righteousness and profits - taking into account the win-win situation

(1) Both social and economic benefits are equally important;

(2) Both long-term interests and short-term interests are equal;

(3) Sharing the harvest with all business partners.

5, Talent concept - both ability and political integrity

(1) Gathering industry elites with Palm Spring's brand image and excellent culture;

(2) Creating a growth platform for employees who are loyal to the company;

(3) Opportunities favor people who can undertake important tasks;

(4) Responsibility determines the quality and growth effect of a person's interpersonal relationship;

(5) Encourage everyone to become an expert in problem solving.

6, Partner concept - go hand in hand

(1) Depending on the employees and contractors as partners, develop together;

(2) Learn the wisdom of the partners with open minds and listen to the opinions of the partners;

(3) Strive to create more opportunities for partners to achieve symbiotic win-win;

(4) Respect the partners on the basis of observing and fulfilling the contractual relationship between the two parties;

(5) Choose high-quality partners and add Palm Spring brand assets.

7, the law of survival - born in sorrow and died in peace

(1) comply with the rules of market competition and oppose vicious competition;

(2) Actively study policies and markets, and look forward to judging industry trends;

(3) A proactive stance is the source of the crisis;

(4) Strengthen the awareness of crisis management and improve the level of crisis management;

(5) Habitual reflection and self-improvement;

(6) Personal growth keeps pace with the company.

Memorabilia

In 2005

Chongqing Lianying Property Management Co., Ltd. was established to start the "Concierge Lobby Building Butler" service.
The one-to-one handover ceremony with the house delivery ambassador of the Palm Springs has continued to this day. The first time success rate of the hardcover house is 99%.